Privacy Policy

What we collect

When you create an account we collect your email address, a username, your date of birth and country for age verification, and a hashed password. Where the law of your location requires an age check before adult content, we use an automated age assurance provider and store only the result (passed, failed or pending), the method and the date, never your ID document or your image. When you make a purchase, our payment processor handles payment details directly; we never see your full card number. We keep your coin purchase and spending history, call metadata (who was connected, when, for how long and at what cost), the text messages you send and receive, and basic technical quality metrics. We do not record the audio or video of private calls.

For safety and legal compliance, automated systems sample individual still frames from live calls, live streams and group rooms and analyse them for prohibited content, including contact information shown to camera. Sampled frames are deleted immediately after analysis and are never used for any other purpose; where a frame is flagged, a short written record of the event is kept for human review. The only exception to deletion is material flagged as suspected child sexual abuse, which we preserve and report as the law requires. Text messages are screened automatically before delivery for contact details and prohibited content, and refused messages are logged. Analysis runs on our own infrastructure and sampled media is never shared with third parties.

How we use it

Account data is used to authenticate you and to enable platform features. Technical metadata is used to debug and improve call quality. We send transactional emails about your account and purchases. Marketing emails are opt-in only.

What we never share

We never sell user data. We never share your identity with hosts beyond your chosen username. Hosts cannot see your email, your real name, or your billing details. Other users cannot see your activity.

Cookies

We use essential cookies for authentication and session management. We use a small set of analytics cookies to understand site traffic in aggregate. We do not use third-party advertising cookies. You can manage cookie preferences from your account settings.

Your rights

Under GDPR and CCPA, you have the right to access the data we hold about you, to correct it, to export it, and to request deletion. You can exercise these rights from your account settings or by emailing privacy@privemoi.com. We respond to all requests within thirty days.

Service providers and sub-processors

We share limited personal data with the following providers strictly to operate the service:

• Supabase — database, authentication, and file storage.
• Railway — backend application hosting.
• Vercel — website hosting and delivery.
• LiveKit — real-time audio and video for calls and live streams.
• NOWPayments — cryptocurrency payment processing for coin purchases.
• Veriff — identity and age verification for hosts.
• Didit — automated age assurance for customers where required by law.
• Firebase Cloud Messaging (Google) — push notifications.
• Resend — transactional email.
• Sentry — error monitoring.
• Google — sign-in (OAuth) and text translation.

Each provider processes data only as needed to deliver its part of the service. We do not sell personal data.

Retention

We keep account and transaction records for as long as your account is active and for the period required by law and payment-network rules after closure, including identity-verification and content-compliance records where retention is legally required. Illegal-content reports and related records are preserved for at least one year, or longer where required by law.

Children

Privé Moi is an adult platform. We do not knowingly collect data from anyone under the age of eighteen. If you believe a minor has accessed the service, contact us immediately and we will remove the account and any related data.

Contact

Privacy questions can be sent to privacy@privemoi.com. For general support, write to support@privemoi.com.